Help Desk
Find answers to Frequently Asked Questions and links to helpful pages when you need support. We have support articles links for changing delivery details after placing an order and starting a return process. Contact us if you need more information.
Frequently Asked Questions
- (Q) - How quickly will you ship my order?
(A) - We have an 11am cut-off for same day dispatch. Any order placed and paid before 11am on weekdays, ships the same day. Otherwise orders ship on the next weekday. For urgent orders placed after 11am, consider our new 'Dispatched Today' shipping options with a 4pm cut-off. Australia Post eParcel and Express services only and there is a small extra charge for these services.You can find more helpful information at our Delivery Policy page.
- (Q) - When will I receive my order?
(A) - Orders ship primarily from our Canberra warehouse and delivery times depend on your location in relation to our warehouses and whether a standard or express service is selected. We now provide delivery estimates for each shipping service on our website, enter a postcode on either the product page or cart/checkout pages to get an estimate. Estimates are given in 'business days'.
- (Q) - Can I track my order?
(A) - The vast majority of our parcels are shipped with a service that has online tracking available. An email will be sent with the tracking details and carrier links in the evening on the day of shipment. Please check your spam or junk folder for tracking emails if not in your email inbox. Small items (such as cables less than 3m) may ship as a 'Letter' with Australia Post, and will not have tracking, though we find this service to be efficient and reliable.
- (Q) - My item has posted, can I change my address?
(A) - Although there are a few factors to take into consideration, in most instances addresses can be changed or updated after an order has shipped. With Australia Post and Couriers Please, the available options may change depending on the status of your order. Items scanned as "out for delivery" may not have the same options as items currently still "in transit". You can find out how to update your order on our Change Delivery Details page.
- (Q) - I have only received part of my order, when will I receive the remaining items?
(A) - If you ordered multiple, larger items - your order may have been split with different items shipping with separate consignment numbers and can be delivered on different days. Firstly, locate the email we have sent with your tracking numbers. If there is only 1 tracking number, follow the link to view the detailed tracking history and it should show that there are remaining 'articles' still to be delivered. Normally, they arrive the next day. If you have multiple tracking numbers, it means different carriers are delivering your order and items may be delivered a few days apart. Feel free to reach out to us for support on these matters if there is a long delay or you notice something odd with the tracking.
- (Q) - Are SWAMP products covered by warranty?
(A) - Yes, all products come with a minimum 1 year warranty. Certain branded products from Radial, MOTU and others, may come with an extended warranty from the manufacturer. We are also happy to assist customers to source parts or find solutions where possible if a product is outside of the warranty period. Start a warranty claim here.
- (Q) - Can I return a product after delivery?
(A) - Yes, we offer a 30 day return policy on all products, that covers change of mind or incorrect purchase, or if you find your product is not suitable for its intended purpose. Shipping costs are non-refundable for these returns and the buyer must arrange the return and ensure the product is returned in the condition it was received, though we can assist in finding a suitable method of return for you. Click here for full details on our return policy, or start the return process here.
Helpful Articles and Guides
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Cables, Connectors and Analog Audio Signal Types Explained
Posted: 24 March 2014
Synopsis: A guide to analog audio signal types and the different connectors and cables used to transfer them between devices. Written with an emphasis on real life situations, this is an ideal resource for musicians, beginner sound technicians and anyone involved in the pro audio scene wishing to expand their knowledge of analog audio signals. Learn about the difference between a mic, line and guitar level signal and how it is possible to connect between any analog input or output providing you use the right connector, cable and signal converter. -
Setup Guide for the Home Vocal Recording Packages
Posted: 25 August 2013
Synopsis: If you have just received your home recording package from SWAMP and are looking for some simple step by step instructions to the setup process, check out our latest guide. We run through everything from setting up the stand to mounting the vocal booth and mic. -
Mic Level Signals Explained – Balanced, Low Impedance
Posted: 22 August 2013
Synopsis: Pro audio mics all output mic level signals, which are relatively weak and therefore susceptible to interference . For this reason mic signals are also 'balanced', with the result being that most interference picked up along the length of the cable is cancelled out.
Check out our guides page for more!
Contact Our Team
- Facebook - Get prompt replies to questions posted on Facebook.
- Email Us - Use our 'Contact Us' page to send an email message.
- Chat With Us - We can assist over the phone and via our live web chat on weekdays from 9:30am to 5:00pm.
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