Delivery Issue Assistance
Find information below to assist with resolving delivery issues.
For the latest information about delivery delays, service disruptions, or changes in expected delivery times Australia-wide, please visit our Delivery Policy Page.
Product Warranty
Should a product not function as intended on arrival, or if there are any apparant faults, please contact us via our warranty and returns page.
Transit Damage
If an item arrives with damage upon delivery, please take photos, retain all packaging and contact us.
All delivery issues relating to transit damage and missing parts or components are required to be reported within 7 business days of date of delivery.
Change Delivery Details
If you need to change delivery address or other details check this page.
Latest Carrier Delivery Info
For the latest information about delivery delays, service disruptions, or changes in expected delivery times Australia-wide, please visit our Delivery Policy Page.
- Australia Post (24th Sep 22) - announced that a missing parcel case cannot be opened until 15 days after the expected delivery date.
- Australia Post has suspended the 'Express Post Guarantee', but it's still prioritised. Overnight deliveries are no longer guarateed.
- Australia Post may leave parcels unattended without signature if deemed safe to do so, even if parcel is 'signature required'.
- Aramex Couriers should not leave parcel unattended unless buyer specifically requests this service upon check out. Please advise us if your parcel delivery instructions are not followed.
- Hunter Express does not collect from our store daily, and you may be sent a dispatch notification with no active scans. This is reflected in our delivery ETA's for the Hunter Express service.
Self Help Resolution Steps
1. Confirm if the 'Estimated Delivery Date' has passed
- Note the date of the "Dispatch Notification Email" that we send on the day of dispatch
- Note our location of Fyshwick, ACT 2609 (aka Canberra)
- Click the link below for the carrier your item was dispatched with to view the estimated delivery day.
Australia Post
Aramex / Fastway
TNT
Unfortunately our carriers Couriers Please, Toll and Hunter Express do not have delivery estimate website pages.
Alternatively you can use our website shopping cart and enter your postcode to see the delivery estimate we gave.
2. Open a case with the Carrier
Australia Post Delivery Issue Form - or call 13 76 78
Couriers Please Delivery Issue Contact Form - or call 1300 36 1000
TNT Online Help Center - or call 13 11 50
Aramex / Fastway Courier Locator - or Aramex Depot Locator
Toll - or call 1300 865 547
Hunter Express (only the sender can open cases, contact us)
Should you require assistance to open a case with the carrier please contact us.
3. Refer to SWAMP Customer Service Support Team
Please send us a message including the tracking number, and any reference the case opened with carrier, and our support team will investigate and be in touch as soon as possible.
Should your parcel be delayed and your need for the item/order is time sensitive, we can arrange to have the order to be returned and fully refunded. Please reach out to our support team for assistance.
