Delivery Policy

Cyclone Alfred Delivery Updates - 6th March 2025

Due to the current weather situation in Northern NSW and QLD, all courier services offered by SWAMP Industries have advised that deliveries will be suspended indefinitely until conditions improve. This includes Australia Post, who will be conducting a full shut down until Monday March 10th at the earliest. There is no change to our dispatch times, and all orders will be shipped as outlined in our dispatch policy below, though will likely be stored in depots around NSW until local deliveries can be completed. We encourage any customers who place orders over the next 48 hours to reach out to us if they would like SWAMP to hold off on dispatching, we are always happy to keep paid orders reserved and aside to ship once deliveries have resumed.

Note that in this time, any deliveries which have been weather or water damaged due to depot flooding or other Cyclone Alfred related damage will be covered by the courier services and replacements offered. Please contact us firstly if any couriers reach out advising the parcel is unable to be delivered due to any reason.

Delivery delays are to be expected, as the full impact of the cyclone will not be known until sometime in the next 48-72 hours. Road closures due to fallen trees or flooding are expected from northern NSW up to beyond the Sunshine Coast. Brisbane deliveries are guaranteed to be impacted. Excess delayed parcels travelling through major sorting facilities in NSW may also impact deliveries outside of the affected cyclone areas, as Sydney houses many of the major hubs for parcels heading to VIC, SA and WA from the East Coast and ACT.

Please note that while SWAMP takes great care in updating our advertised delivery times based off of current courier information, at present delays are to be expected with all services, and we aim to provide updates to our website delivery estimates as we receive them from Australia Post and our courier partners.

Australia Post Service Updates

As of 2019, Australia Post no longer guarantee or offer the 'overnight' deliveries of Express post items. Express is still always priotised over regular parcels by Australia Post, and our displayed delivery ETA's will have a minimum of '2 business days' for Express parcels.

Australia Post have extended their case/investigation timeframe for missing parcels from 5 business days, to 15 business days.
Australia Post 'Letter Mail' is no longer delivered daily across the country. Some areas deliver letters every 2-3 days.
We offer a 40% discount on the price of the eParcel if an item has free shipping and would otherwise ship as a letter.

Our Dispatch Policy

At SWAMP, all orders are processed to our post system by 11am Monday to Friday. This means that orders placed before this cutoff time will be on a same day dispatch round of orders, shipping with items placed after the previous days cutoff time. If an order is placed after this time, it will ship via our standard 'Next Day Dispatch' policy. For urgent orders, it may be possible to rush a shipment onto the same day dispatch round, where upon checkout 'Australia Post eParcel - Dispatch Today' and 'eParcel Express - Dispatch Today' may be an option.

For orders placed after our 11am cutoff, we will attempt to send your goods via one of our carrier partners (Australia Post, Couriers Please, Toll, Fastway/Aramex, or TNT) within 1 business day from receiving the order in our system. In a case where it is not possible to ship within this timeframe, we will make contact to inform you of the delay and endeavour to ship the parcel the next business day. In the rare case where we are unable to ship the complete order due to a stock or inventory error, we aim to contact you immeditately and present a range of possible solutions and options. If you wish to query a delivery that is in transit, please reach out to us via the Contact Us page.

Advertised Delivery Estimates

While SWAMP Industries will always strive to dispatch goods in time with our 11am same-day cutoff and next-day delivery policies, please note all delivery times displayed on our item description pages and shopping cart are an ETA (Estimated Time of Arrival). This information is estimated using data provided to us by our shipping carriers, and is not guarnateed, due to the possibility of traffic incidences which may occur in transit, sorting facility delays, or the ongoing changing weather events. All of our trusted courier services will display a delivery estimate on the tracking link provided after dispatch, as well as terms for delivery occurring outside the estimated time frames (usually 1-3 business days after the estimated time frame). Should you parcel not be delivered by the time displayed on your tracking link, please reach out to us via the Contact Us page.

Digital Order Confirmation
After placing your order online, you will receive an automated email confirmation from SWAMP Industries containing your order details. We will normally confirm receipt of your order within a few minutes of ordering. Please do not hesitate to Contact Us if you notice any incorrect information on your confirmation receipt, or if you wish to make changes to your order before it is dispatched.

Free Shipping
On a wide range of products, SWAMP proudly offers FREE shipping, available across both our website and eBay stores. The products vary from cables to speakers and various pieces of pro audio gear. The free shipping offer is carefully calculated based off of a number of factors, to allow us to pass on the lowest price to our customers. Free shipping is only available for sales within Australia, and all international sales will be shown each available delivery method to their location before the check out stage. Customers that place orders for delivery outside of Australia are responsible for freight costs related to the return of items covered under warranty or return policy.

Authority To Leave
By default, all SWAMP Industries delivery services will automatically be shipped with a 'signature required' delivery method. While some courier services, especially those in rural areas or suburbs with low housing density, may deem parcels as safe to leave if no one is available to sign for the parcel, though all other items to regional and metropolitan areas will be taken to a collection point or depot for redelivery if a signature is unable to be obtained. The 'letters' service is an exception to this rule, and will be left in a mailbox.

Should the buyer wish to have their parcel left in a safe location, the 'authority to leave' (ATL) option much be selected when checking out. A delivery note is ideal to also guide the couriers as to where the parcel can be left, however just entering a note without choosing the authority to leave service may likely result in the item not being left, and taken to a depot as ATL services are a separate type of delivery label and the delivery drivers must comply with these label types.

If a parcel is either left without ATL permission being given, or taken to a depot when instructed to be left at the buyers premises without signature, please contact us and we will be able to assist in locating the parcel, or submitting a formal complaint to our courier services.

For buyers which are unsure of how they would like their delivery handled, or have had poor experiences with deliveries to their address in the past, many couriers offer Parcel Locker/POP Shop deliveries as an alternative to a home address.

How to arrange delivery to a 'Parcel Locker' or 'POP Shop'?

a) If your item shipped via Australia Post, either create or log into your My Post account, you can either redirect an order already shipped to a Parcel Locker. You can also enter a Parcel Locker address when checking out for the order, just need to setup in My Post account firstly.

b) If your item shipped via Couriers Please, wait until the order has shipped and look out from an email from Couriers Please, you can then select to redirect the order to a POP Shop (these are basically newsagents and service stations with parcel lockers, available to Couriers). You can check out the POP Shop locations here.

c) For parcels shipped via TNT, Toll, or Aramex/Fastway - please Contact Us if you need to change the delivery address or arrange delivery to a POP Shop parcel locker.

Summary and Helpful Links:

11am cutoff for same day dispatch
Optional same-day dispatch methods available upon checkout if beyond our 11am cutoff
Australia Post Express Post options are available, though check the transit times to your location here
We ship using Australia Post, Couriers Please, Sendle, Fastway/Aramex, TNT and Toll
To change your address or request a redelivery click here
To track an order click here